No feedback from TFG

Hi, on the 14 I laid the complained that my account hs been incorrectly billed and Customer service has never been able to provide answers. Even though I mentioned that they failed to assist , the person responsible to reply from hello peter, ingored what I complained about and referd back to customer service. I have send lots of email to customer servive and made calls, they couldn't explain. Evenb when they refered me to their forensic. I have never received any feedback. And now is approaching month end. I have started receiving calls, that my account is in arrears. Even when I pay. The bill remans on the same balance. Or it becomes more. May someone stop being lazzy and work on my account. I cannot keep on waisting my money for nothing. And I need a person responsible enough by not telling me that the customer service is investigaing and will provide me with feedback. Someone must take responsibility.TFG just wants our money and it fails us as customers. Cusomser Protection units must notifed about this nonesense.