No exchange of goods

<p>In December my mom bought me a fragrance English Blazer black on her Markham account as a gift and I don't like the fragrance so I told her why dont you credit it back into her account because it was not used. So we go on Sunday 26 February 2017 and the sales assistant as well as the manager says that they don't exchange fragrances. Now how the hell must we know that they dont exchange fragrances the person that's buying the fragrance must be told that it can not be changed, refunded or credited. I have also mentioned to the manager the fragrance is unused she said "I can feel the bottle is full but normally we don't do exchanges on fragrances." Normally...... What the hell normally. So now I'm stuck with a fragrance that I don't like because of the lack of customer service and common courtesy. Please do something about it</p>