NO DELIVERY OF ORDER & TERRIBLE SERVICE !!!

<p>I had placed 3 orders in total with your online store on the 24th November 2016, (Black Friday Promo) which started a day earlier than the actual black friday.</p> <p> </p> <p>The 1st order was successful, during my second order i was unable to complete the order online so i contacted your online support team who tried to assist me and somehow without their assistance my order was completed. as i received an email stated it had been completed successfully. on receiving this confirmation i immediately logged on to my online account and found that the order did not appear there. so once again i contacted your online support team who verified that they can see the order on their side and assured me it has been allocated to my account. just to ensure there was no issues i sent mails along with screen grabs to your online team.</p> <p> </p> <p>i thereafter decided to place an additional order, on doing so i received a further mail confirming my order however i noticed that the order no issued was the same as my previous order. So once again i contacted your support team whom once again was able to view the order on their side and this order was viewable on my side as well. So they assured me that this order and my last order are valid and confirmed.</p> <p>At this time the items on the third order was still available and at no time did anyone advise me to place the order again. An email was also sent with a screengrab of these items.</p> <p> </p> <p>On receipt of my first 2 orders, my last order was not forthcoming and after a few days i got in touch with the tfg online team on numeous days all via my mobile phone.liaising with numerous representatives.</p> <p>with each call more than 10 minutes in duration. i estimate making over 20 calls in total in continous communication.</p> <p>Over a month later i am informed that tfg apologies for the issues and they are unable to complete my order as the items are not available and they can offer me a R680 voucher. to which i declined as my calls alone would have cost close to that amount if not more. i advised the contact centre staff that i would like the total savings i would have gained as a voucher as that would be a fair resolution to not being able to supply the items. they agreed and said management would have to decide. My total savings was in the region of R2200 for order 3. after numerous further calls tfg manager Oscar contacted me and said they apologies for the inconvenience and he can only offer me R500 credit for the online store. to which i declined as this was not a fair response. </p> <p> </p> <p>This is extremely dissapointing as TFG have failed to meet the terms stated in their customer resolution policy in keeping me informed. i have further documented and sent a mail to the ********** on the 2nd of February 2017 with no response. TFG policy states a response will be received within 48 hours. i have again today 20/03/2017 sent a further mail and included the faisombud.co.za</p> <p> </p> <p>Please review the information i have submitted and a fair response is required. Extremely unhappy client.</p> <p>(all emails and phone records can be provided)</p> <p> </p>