1 reviews | Active since Nov 2017
Never in my life have I felt like a nuisance as a customer until I went to Markhams Goldenacre in Cape town.....
Never in my life have I felt like a nuisance as a customer until I went to Markhams Goldenacre in Cape town..... This past weekend I visited this store for the first time as I was in Cape town for the weekend for a work function , and my partner needed to get a outfit ... We were doing our shopping looking around and didn't notice that the store was empty as we were right At the back of the store .This was brought to.our attention by the snard comment made by the manager to the gentleman helping us "the longer you take the later you go home " That's when I realised and looked around ..I then asked the gentleman who was assisting us if the store was closed and what time does it closes, he said at 2 and that's when I saw it was 2:15 At the time .... Okay I understand that the shop was closed but what disgusts me is the attitude of the manager, and she kept screaming shard comments to the gentleman helping us to finish up...I told my boyfriend to hurry up as I felt very uncomfortable and embarrassed ..The gentleman told us to take our time as they will only be leaving at 5 because of stock taking _i must say his service was impeccable...
To top it off when we went to pay which was about 2:25 the manager asked us "are you sure that's all you want because you'll never get a store all to yourself again "
I'm am extremely disgusted at the attitude of this women... I work in service department ,working with customers on a daily , Customer Satisfaction means a great deal to our company ,clearly not to this one ...
All the way from Johannesburg to be treated like dirt . Never will that store see me again .
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible
Your complaint will be directed to the relevant management team member.
We will be in touch with you shortly.
Warm regards
Markham Customer Services Management Team
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible
Your complaint will be directed to the relevant management team member.
We will be in touch with you shortly.
Warm regards
Markham Customer Services Management Team
