Never attempted to even help me

In September 2014 my now husband bought me and him pre-paid cell phones on his account at markham Kokstad, and also took insurance out at Markham on the two phones.<br> On the 24.09.2015 my Cell phone was ****** and my Box also went missing, I the contacted MTN my service provider to assist me with my IMEI no, but they told me they do not have any record of it and that the place where I purchased my phone should, I then call Markham Kokstad and they told me they don't have it I then asked them if they don't keep record of such big purchases, the lady who helped me then said she will have a look I should call back at 2pm this being the 06.10.2015 I called back and someone else answered she was now assisting me as the \middle man"and told me the lady said she didn't find it"