money hungry

Item: Markhams
Rating: 1
Author: Richard P

<p>I have always paid cash for my account monthly. Now i get debited and i have not given markham permission to do so.</p> <p>I will be settlingme account and taking this further</p>

Helpful (0)

Replies (2)

Markhams's replyOfficial

04 May 2017, 08:38

Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible

Your complaint will be directed to the relevant management team member.

We will be in touch with you shortly.

Warm regards

Markham Customer Services Management Team

Best regards,

Markhams's reply04 May 2017, 08:38

Official

Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible

Your complaint will be directed to the relevant management team member.

We will be in touch with you shortly.

Warm regards

Markham Customer Services Management Team

Best regards,

Richard P's updateReviewer Update

05 May 2017, 13:44

Poor complaint resolution

We hereby confirm that the Debit Order was requested on your account application for the 2nd of the month. I have checked your account and you make store payments before the 2nd monthly and this was the reason why the Debit Order was never deducted.

The debit order will only deduct if a total due is reflecting on the account.

Yours sincerely,

ROZANNE OVIES
Customer Service Administrator

TFG Financial Services

Can anyone explain to me how the above addresses my complaint?

Richard P's update05 May 2017, 13:44

Reviewer Update

Poor complaint resolution

The debit order will only deduct if a total due is reflecting on the account.

Yours sincerely,

ROZANNE OVIES
Customer Service Administrator

TFG Financial Services

Can anyone explain to me how the above addresses my complaint?

money hungry

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