Markhams worst experience

terrible experience with markam, lost my card, wanted a new card, worst experience ever, its been almost two months struggling to get a new card, this past Saturday , i spent an hour markham Wes street Durban, still no assistance , their Forensic department not answering the phone, staff left me with out attendence , becuase they had to go to lunch, the card is fully , paid, can someone help ,, please a new card or just close my account, tjoo this the first time ,i experience such bad customer service...