Markhams WESTGATE BRANCH CUSTOMER SERVICE IS COMPLETE TRASH

I am extremely disappointed with my recent experience at Markham Westgate. I purchased a suit online through Bash and needed to exchange the pants for a larger size. I went to the Westgate branch, the only store that had the size I needed. The cashier insisted that I provide the slip attached to the delivery parcel, even though I had the Bash receipt on the app. She stated that there was nothing she could do without the delivery slip.

I went home and contacted Bash customer support, who informed me that the online receipt was sufficient. I immediately returned to the store, incurring additional Uber costs. Upon my return, the cashier then told me to email the electronic receipt, which I did. (WHY WAS THIS NOT DONE IN THE FIRST PLACE???) After waiting for 45 minutes and repeatedly asking if she had received the email, she continued to assist other customers, completely ignoring me. (Except for the two times she said no the email isn't showing. She eventually informed me that due to system issues, the email would only come through the next day. She then packed up the pants I was intending to exchange and prepared to close the store, adding that there's nothing more she could do. and that i need to come back the next day.

I expressed my frustration, explaining that I live far away and had already spent a significant amount on Uber trips back and forth. The cashier said it was not her fault that the systems were slow while her child was running around the cashier area and what appeared to be her family waiting for her shift to end (Completely unprofessional). I asked if there was any way to print the receipt so I could simply exchange the pants, but received no assistance. Eventually, another staff member came to my aid, requesting that I send her the electronic slip via AirDrop. She completed the exchange while the original cashier left (without helping me). THIS WAS THE WORST CUSTOMER SERVICE EXPERIENCE EVER. WESTGATE MARKHAMS CUSTOMER SERVICE IS COMPLETE TRASH. I LEFT AFTER AN HOUR WHEN THE EXCHANGE WAS COMPLETE IN LESS THAN 2 MINUTES.