Markhams Vredenburg

I visited the store early last week, urgently needing a black suit for an important event on 08/11/2024. While the store had my pants size, they didn’t have the jacket. The staff assured me that if I paid an R50 courier fee, the jacket would arrive by Monday (today) at the latest—giving me enough time to prepare. They knew how crucial this event is, and I trusted their word.

However, despite multiple follow-up calls, I have only received excuses and zero clarity on when the jacket will actually arrive. The store couldn’t even offer a concrete delivery date, let alone any alternative solutions like online ordering. This lack of accountability is unprofessional and unacceptable.

I need this jacket immediately to have it tailored before my event. I hope Markham’s head office sees this and takes action to resolve the matter, as my patience has run thin.

Markham’s, this is not the level of service I expected, and I’m deeply disappointed.