Markhams unnecessary charges pathetic

Dear Customer care I am really disappointed with the TFG group. I have been a long standing customer (15 years) of the Foschini group. Through the pandemic I made minimum payments to what I could afford. In recent times I have brought the account up to date however your annoying call Centre charges me for 3 calls, 1 sms and 1 email within a space of 1 week. I advised your call Centre that the account would be paid on the first call. Since when did Foschini and TFG stoop to this level? The entire economy is under stress and I had no income due to the Covid pandameic. Certainly if I was charged for the first call only it could be regarded as acceptable. Once I settle this account I will be closing off my credit facility as this is not the way to treat your customers.