SM
Samantha M
1 reviews | Active since Nov 2013
01 Jul 2015, 16:10
Markhams putting the client Last Always!!!!!
Bought a pair of catterpillars for R1350 on the 12 May 2015. Brought it back because it was damaged. Then the cashier credited the shoe back onto the credit card and we went to Parow Centre to purchase the other shoe (Markhams). The refund did not reflect immediately but we purchased it again with the credit card. Until this very day going for 2 months phoning back and fourth after the store and Area Manager Charmaine, the money has still not been put back???!!!! Markhams claims that it was but the Investigation that was compiled was Useless to begin with.
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Markhams's replyOfficial
03 Jul 2015, 10:49Hello samantha.marinus,
Thank you for bringing this to our attention.
We try our best to offer all customers great customer service and are disappointed that you had this experience.
We apologise for any inconvenience caused.
We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Kind regards
Jacqualine Stephens
Thank you for bringing this to our attention.
We try our best to offer all customers great customer service and are disappointed that you had this experience.
We apologise for any inconvenience caused.
We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Kind regards
Jacqualine Stephens
Best regards,
Markhams's reply03 Jul 2015, 10:49
Official
Hello samantha.marinus,
Thank you for bringing this to our attention.
We try our best to offer all customers great customer service and are disappointed that you had this experience.
We apologise for any inconvenience caused.
We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Kind regards
Jacqualine Stephens
Thank you for bringing this to our attention.
We try our best to offer all customers great customer service and are disappointed that you had this experience.
We apologise for any inconvenience caused.
We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Kind regards
Jacqualine Stephens
Best regards,