Markhams Clearwater Poor Service

I purchased a phone/Wifi package from Markham Clearwater mall on the 9th of June 2015.<br> I was with my 3 year old son and he was busy running around while I was at the till. I stepped out to fetch him from outside the shop after I had paid waiting for the receipt and when I went back to the store Andisa had opened both the phone and the Wifi device out of their boxes. That was shocking as I thought she was not supposed to open the package I was supposed to get a sealed packet.<br> <br> I then returned it to the same store on 12 June 2015 as I was not satisfied with the package I got. <br> The same lady by the name of Andisa who claims to be the manager told me I cannot return an item just because I am not satisfied with it. When I told her I am a customer I have a right to do that she then told me she doesn't care if I am a customer or not. When I asked to speak to the manager she said she is the manager I cannot speak to anyone else.<br> <br> I asked her to contact the head office so that I can get help she told me who do I expect her to call? She wont call anyone. I left the package at the store with her which she took<br> <br> I therefore ask TFG to refund me my full amount of R1399.99 and cancel my account