Markhams Blue Route mall the Worst!!

Today I literally got insulted at Markhams in Blue Route, in all the bad customer service I've received in history.I had purchased 2 items online for my husband on the 9th of May and received an email that one of items has been dispatched on the same day,later got another email that the second item was not available therefore if I'd like to cancel order ,I should send an email and do so and il get my refund,and After responding ,I never heard anything from Tfg of which I decided to go to the store that I had selected to collect my items and biggest mistake ever.The lady who was at the till didn't seem eager to help and she just went and approached her colleague whom I explained my situation"I want to check if this order has been delivered to the store or cancelled and if so I'd like to purchase these items cash since am here"the guy went to check at the back and send the lady to tell me.its not there,of which I asked can u guys contact your Head office or online support to enquire before making this purchase,the lady asked me to wait for the colleague,few minutes later guy comes and again I ask the same ,he ask me for their own online support contact details which I had to google and then he grabs the work phone dials the number ,hands me the phone to talk to them myself and went to stand outside with a friend passing by.after waiting so long on the phone,I then decided to end the call,and ask why I wasnt given attention.The Lady bust furious at me asking what do I mean,such an attitude that I felt,I should have just left,the guys decides to come inside and as if he will help,He starts justifying that the person he was with outside chatting too,is a customer like am an idiot .None of them had their name tags on and when I asked their names i was told they dont have to give out their names,only the guy who later said il write mine down "Edroy".I purchased the items and decided to leave the shop and hopefully never to return again.Blue route staff is full of nonsense and has no respect of customers.Its very simple if you dont want to help customers stay at home .The negative vibe that they bring to the place makes it very awkward and I hope one day they realise to learn to respect people and take us serious. Wasted my time and money supporting business that doesn't value its clients