Markham / SSDA Attorneys - No Help At All!

I am extremely frustrated with Markham and whoever the attorneys are that they handed my account over to.

I have a duplicate listing on my ITC record for the exact same account and amount from Markham (TFG) as well as Shapiro Shaik Attorneys (SSDA). I checked the SSDA online portal and it shows the account is cleared. I then called SSDA and asked for a paid-up letter or for them to update my ITC to show account closed/paid up to which they rep**** that they cannot update it without a paid-up letter from Markham. I then called Markham (TFG legal) and requested a paid-up letter on my account so that I can send this to SSDA so that my ITC can be updated and they said they have to request it from SSDA.

I then called Markham back (TFG Legal) and explained this to them and they said they would send a request through to SSDA. To date, I have no feedback on this.

Markham (TFG) have now updated my ITC as paid/closed with a zero balance remaining but there has been no update from SSDA on this and my ITC still reflects the account is open with a balance - which makes no sense! I then called SSDA back and they have advised me that the account is no longer with them and did not give me any more information. If the account is no longer with SSDA why are they wanting a paid-up letter from Markham before they update my ITC?

I have now had to get an attorney involved who has called them and asked for a paid-up letter and to update my ITC but it's been two weeks and no feedback at all.

I have no idea what to do anymore. I have called Markham and they cannot help me with a paid up/closed letter even though they have updated my ITC to reflect paid up/closed. I have called SSDA and they won't help me without a paid-up/closed letter from Markham but the account is no longer with them and it reflects closed on their system. My attorney has called SSDA and they confirmed telephonically that the account is closed but still have not sent him a paid-up letter.

This is extremely frustrating especially when I am trying to sort out my debt profile and move forward. This Markham/SSDA is literally the only account on my profile that is giving me issues. I don't understand how Markham have confirmed this account as closed, SSDA no longer has the account on their system but neither of them can help me with a paid-up/closed letter?

I need a resolution on this asap so that my ITC record can be updated. I am desperate for someone to help me because this back and forth is not helpful at all and it is very frustrating.