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Neville N

1 reviews | Active since Oct 2014

10 Nov 2018, 18:11

Markham Secunda - Unprofessional Service from Store Manager

Hi Markham

I'm based in Midrand and I needed to buy my mom a phone and she's in Secunda, so I called Markham and they suggested I buy an electronic gift card so my mom can go to Secunda mall and buy the phone.

I bought an electronic gift card in Markham Boulders and sent it to my mom in Secunda. However when she got to Markham Secunda mall the cashier was prepared to assist until the shop manager (Precious Majola) showed up and refused to assist. She was so rude and unprofessional towards my mom and didn't give any explanation on why she's refusing to perform the transaction. I asked to speak to this pathetic Precious Majola over the phone and she also refused to talk to me.

I called Markham customer service and I was informed that the manager at that tore was suppose to perform the transaction.

Markham is a very huge brand in SA and has a good reputation, can you not allow rotten potatoes like Precious Majola to destroy that reputation.

Can I urgently get assistance please.

Regards Neville ********** 505

0
Replies (3)
Markhams
Markhams's reply12 Nov 2018, 12:17
Official
Hi Neville, 

I'm so sorry that you and your mom received this disappointing service from Management!

Thank you for letting us know so we can assist you  both and improve our levels of service.

I'll be in contact with you to discuss this further.

Kind regards,
Ilham Jacobs 
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Neville N's update12 Nov 2018, 13:49
Reviewer Update
Hi IIham Jacobs It seems Markham is hiring a bunch of *********** people who can't apply their minds in any given situation. There is now an area manager (Mpho) who is as useless as Precious Majola. Markham you had a brilliant idea when you introduced electronic gift cards, but please train your staff on how to use this facility properly. I can't buy a gift card and when I try to redeem I get sent from pillar to post due to ***********s and/or lack of proper process. If ***** or ****s is a huge concern I'm certain you can implement proper ***** prevention processes. This is by far the worst service I've received from a huge brand like Markham. Regards Neville
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Neville N's update12 Nov 2018, 16:12
Reviewer Update
Hi Markham, there is a lady by customer service (Khululwa) who is the only person that took my case seriously and went out of her way to ensure I get assistance. The level of service in this country would be outstanding if everyone had the same drive and passion as Khululwa. It was only through her intervention that my mother was finally assisted at the store. Out of every situation there are lessons learnt, so the lesson here is that you (Markham) must never be too quick to dismiss your customers at the stores. If you are unsure of something, rather phone someone like Khululwa who might be more informed in that particular matter. This country would be a far better place if each and every individual goes just one extra mile in their line of duty - just like Khululwa.