JS
John S

1 reviews | Active since Nov 2014

25 Jun 2015, 13:56

Markham's Langeberg mall Rude and lazy

Sat the 20th I tried on a few winter jackets and every time I need assistance I have to go to the counter and ask the staff to assist...<br> I found a jacket but never had my size and they got one in George (45km's away) <br> <br> They said they will have the jacket in Mosselbay on Tuesday. I then went back to the store and said I have someone in George that will collect the Jacket - can I pay cash at the Mosselbay branch for George to release.<br> <br> While I am explaining this woman is shaking her head no, I then asked her to stop shaking her head while I am trying to finish my talk , she starts laughing and walks away.<br> <br> I told her to keep Jacket as will never put my feet back into the store even if they gave their stock away...<br> <br> If I may add... Markams has always been my last resort shop for things I cant find elsewhere as you get the same terrible vibe in all their outlets...<br> Music is so load that you can not even talk to your spouse and the music choice is so poor..<br> <br> Its Thursday now - they just called me to collect the Jacket that was supposed to be here on Tuesday which I could have on Sunday already<br> I know how an inter-store transfer works - obviously Marhams don't know

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Replies (1)
Markhams
Markhams's reply25 Jun 2015, 14:06
Official
Hello johnscott,

Thank you for bringing this to our attention.

We try our best to offer all customers great customer service and are disappointed that you had this experience.

We apologise for any inconvenience caused.

We will send your comments to the Area Manager and they will contact you directly.


Your patience and understanding is appreciated.


Kind regards

Jacqualine Stephens