Markham Liberty Promenade the worst customer service ever!!!!!

I’m very frustrated and upset that my insurance claim is not being taken care of. I did an insurance claim 3 weeks ago and this has been my second claim. I have been making so many follow up and going into store multiple time and I am getting NOWHERE! I purchased a device cash in Markham Liberty Promenade Mall which was a Teco Camon 15 Air, value R2999 and took out insurance which I have been paying ever since. I went into the same store Markham Promenade to do an insurance claim which I waited long for in the month of May 2022, and I then received a new device in June 2022 which I paid access fee for and received the Samsung Galaxy A13 in blue. I was assisted by Reece who assure me that He will send me the details of the new device so that I have a copy of the replacement document which I never received. 3 weeks ago, I went into the Markham store again and I was assisted by Reece to do my insurance claim. He asked him if I have the replacement document and I told him he never sent it to me, he said he’ll find the purchase and submit my claim. I did a follow up with the store a few days later and no feedback. I called the store, and I was assisted by Zaheer who has informed me that Reece no longer works there and asked me about the replacement document, I’ve explained the same things to him as stated above. I went to the store again on the 18th of February 2023 and Zaheer was so unhelpful and said I should call the insurance department on Monday because they close but when I got home I called the insurance and I managed to get through, but then the agent dropped the line. I’ve called the insurance so many times and nothing!!!!! I was told to send a bank statement to prove that I’m paying every month which is very funny seeing that TFG gets my debit orders on time every damn month. The level of service I’ve been receiving is sickening. I went into store again today and guess what I was helped by Zaheer again. He called into the insurance and they were looking for this replacement document again which the store does not have record of. We going over the same thing over and over and I am tired!! The guy at the store had nerve to tell me I need to wait 3 more weeks and for what?? I NEED THIS RESOLVED ASAP. I’ve wasted so many time, effort and money travelling to store or buying airtime every time to talk to people who does not give a **** about their customers. I will never purchase a phone or get insurance from tfg again. If this is not resolved, I will be taking it further.