JL
Javis Lumu-Bosa

1 reviews | Active since Feb 2015

21 Apr 2015, 14:29

Markham **********ly Charged My Account

I would like to lodge a complaint regarding the management of my account against Markham, a member of the Forschini Group.<br> <br> When making an application for this account, I was told to sign and complete certain sections rather than the entire form. The person handling the application asked if I would like a Loyalty Card, free of charge, which I accepted. There was no mention of any 'sport club fees', 'account benefits' or 'platinum club' subscriptions. <br> <br> Back in February 2015, once I had actually managed to check my account online, I noticed charges for the three aforementioned items. I emailed The Forschini Group, with threats I must admit, declaring that I would like proof that I actually agreed to the above additional charges. Their provision of proof was a **********ly completed contract... the sections relating to these benefits were not completed by me. When I asked if I would like to discontinue these charges, I responded in the affirmative via email. <br> <br> I have since paid up my account in its entirety but on further perusal, they have charged just over R 90 for these charges in April 2015, despite my request to cancel the 'benefits' after the fact.<br>

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Replies (1)
Markhams
Markhams's reply21 Apr 2015, 15:08
Official
Hello jav_lumu@,

Thank you for bringing this to our attention.

Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome.

Kindly note that this may take up to two working days and your patience will be greatly appreciated.

Kind Regards,
Lynn-Lee Julius