1 reviews | Active since Jun 2018
Im a Markham customer,On the 21st May 2018, I received a call from no. ********** (check photo attached)they introduced themselves as Markham and offered me data bundles, 2 GB for R39 which will be added on my installment every month,and I saw it as a bargain. After talking to me,they instructed me to listen to terms and conditions,of which I did. As I was listening,I was promoted to press 2 if I need to ask something. On the T's and C's, there was a clause that say,if I'm in areas,they will soft lock my number and I pressed 2 immediately,which redirected me to the sales agent. A woman called Akhona answered the phone and I told her I'm not happy with a particular clause,and I want it cancelled.While we were still talking,disagreeing that I should call another number,she hung up on me. Immediately,I googled their number (0 ********** 76)and called them,time was 09:09 21st May(check same photo attached)the woman who answered the phone said,there's nothing in their system and therefore it's not processed. She got irritated when I asked her to check carefully because this has just happened,she assured me that she would see it if it was processed. I left it there.
On the 24th May,at 16:59 I received a message informing me that the contract is now active(see photo attached) I called them again immediately (see photo attached) but I was recieved by answering machine telling me about office hours. On the 25th May,at 08:54 and 09:34(see photo attached) I called them again to tell them to remove this contract from my name because I was still receiving messages and emails about it, and I also responded to their emails to say I don't want the deal(see emails attached) Yesterday,28th of May I went to the store,Markham Queenstown,since I could see that they are playing games with me and I don't have airtime for their tricks. The store called them(one2one) and let me talk to them. I was very frustrated when they told me,if they cancel this deal, 1.I will be offline for 2 to 3 days of which I wouldn't agree to that.2. If they cancel the contract , i will lose all my contacts,which is wrong.This is my major number,I have been using this number for close to 20 years,there's no way I can allow that,it's my life,everything is connected to that number,my family,my work, my doctors, my bank,my everything. If they wanted to control the contract,the least they could do is to offer the contract with a new sim card, In there course of disagreement,I also learned that my number was turned into a contract,of which I was unaware. They also said I must call MTN,I refused because as far as I am concerned,I had nothing to do with mtn,besides,what would I say to mtn?mtn didn't call me,Markham called. Please help me in this regard,and other consumers that may not be aware of what they are getting into. This company is calling people,misleading people, if they are genuine,why are they not telling crucial details and how would this affect your number?only when they are done with deal,the machine tell all these things,and by that time,they have all the power to play games,sending you from pillar to post,using the airtime that you don't have. Please help use put this to an end. I'm hoping for your considerate response
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible
Your complaint will be directed to the relevant management team member.
We will be in touch with you shortly.
Warm regards
Markham Customer Services Management Team
Best regards,
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible
Your complaint will be directed to the relevant management team member.
We will be in touch with you shortly.
Warm regards
Markham Customer Services Management Team
Best regards,
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