Markham Account not closed as per request

Good day

I am really receiving a bad service and inconvinienced with Markhams or rather say TFG Group as a whole .I had an account (Markham store credit card ) with Markham of which i paid off in full on the 13th of April at Markham Golden Acre and requested this account to be closed on the same date as i no longer need it .They agreed and told me that it willl take a month to close it thus i must visit the store on the 14th of May 2021 to confirm if the account is closed .

To my surprise the at the end of April i received a statement stating that i owe R40 on the account ,I went to the store again on the 14 of May and i was told that their call centre will reverse this error and close the account accordingly therefore i must come again on the 14 of the following month which was June .

I then went to the store to check again and the account was still not closed and instead it showed that there is a balance of R140 .

I went to the store again to query this i was then put on the call with their accounts consultant which tiold me the very same thing that they made on error and are correcting this therefore i must go and check o the 14 of July if this has been cleared and account is closed .I did that as they told me ,The account was not yet closed and the amount that is on the statemen was now R209 .

My concerns are : 1. I dont know what these amounts are for 2. I dont know why it is taking more than 3 months to close an account which was fully paid . 3. This is also affecting my credit record as it seems like im not paying this accoutn while i requested it to be closed 3 months back .

I will attach the Markham statement and a receipt that shows that i paid this account in full on the 13.04.2021 on request .

kind regards Zingi