Markham

<p>Hello,</p> <p>I went to Markham Eastgate on Wednesday afternoon to look at clothes and to find out about Black Friday on the 25 November 2016.</p> <p>We were advised about all the specials on Friday.</p> <p>On Friday, we went to Markham and my items were out of stock. They said we can check with the Kayalami Mall & Mellrose Arch Branch. To our surprise, none of these mall had a Markham Store.</p> <p>On Sunday, we went back to Markham Eastgate to view rest of the Black Friday Specials.</p> <p>We bought 2 T shirts, 1 shirt, 1 pair of socks & 2 pairs of sunglasses.</p> <p>At the till we only received 30% discount on the 2 Tshirts. The manager advised the girl at the till that shirts are also 30% off.</p> <p>The two pairs of sunglasses were priced at R 120 each without the 50% discount. <br />When we asked for our discount the following happen;</p> <p>1) Teller advised us that sunglasses is not part of Black Friday. I showed them the email of Markham advising us that sunglasses is part of Black Friday. <br />2)Teller advised us that sunglasses is part of Black Friday, but not the pair that we took. I then showed them pictures of my selected sunglasses on the website. <br />3) Teller advised that sunglasses we took is part of Black Friday but only for online order. I advise teller that the email does not specify online only.</p> <p>Teller refused to give us the 50% discount after the above argument.</p> <p>We then asked if we can speak to manager.<br />Manager had the same views and opinion as teller.</p> <p>We asked them if the can please call complaints department/ head office to get clarity on this matter. Manager then advised us that they are closed and does not work on a Sunday.</p> <p>The person with me advised them that he works with Consumer Friend/ TFG Group and know that they are open on a Sunday. After a long argument with the manager, they decided to call Head Office/ complaints department.</p> <p>Call lines were busy and the manager and staff were frustrated as it was almost 18:00 and they wanted to go home.</p> <p>Manager then said we should just take the glasses and get out of the store.</p> <p>I'm shocked with the service as I always buy from all the TFG stores.</p>