Marham Card Block - Unable to obtain new card!!!

I have been a Marhams customer for the past 10 years now and have been making use of a really old card, Marham group has recently undergone a card change and I was not made aware of this, will using the card my card was blocked and then had to undergo the security questioner process which I failed as the information on your system for me was so old I was unable to remember any of my old address details due to having moved houses several time in the past 10 years. A store consultant from the cresta branch by the name Senzo assisted me by sending an email to the forensics department, when I had gone back to the store to check if the email was receipted none of the other store consultants offered to check, waited a 30mins for them to have a phone available before they could call them department to confirm, by then I was highly annoyed as I did not have time to wait around and left. I returned again on another day to check if you had heard back from them, no one again was very helpful. Tried to contact your customer services department to resolve the issue however the waiting time on these calls are ridiculous. Should you wish to obtain my continued support, Contact me back to resolve