Management covering for staff or something

<p>There where magazines subscriptions on my account I call on 2014 to cancel and a consultant told me it was cancelled but surprisingly someone activated it or something. When I called to report the matter then s member from the company called telling the matter will be taken further the next day I received an email from one of staff saying my application wish I submitted in 2013 was subscribed,the member didn't even investigate the matter. He just reached a conclusion from one side of the story. They take money wrongfully the be come defensive. The magazine I subscribed to have never even reached me, I don't even know a cover of one all these magazines </p>