Makharm TFG sold me a faulty phone and they have poor poor terrible in fact customer service.

Item: Markhams
Rating: 1
Author: Nosizo Z

I bought a phone on the 16th of August 2019 a Y7 2019. Exactly on the morning of the 16th of September the phone would not switch back on after switchin it off the previous night.

I took it back to the nearest branch. I presumed i would get a replacement since it was still under warranty but well they told me they need to take it in for fixing or investigations. 2 months 2 weeks later I am still waiting when i go to the shop or call to ask they tell me i am not the only one whose phone needs to be attended to i must wait they will call me while i sit and wait i do not have a phone on me yet i am paying for this phone and i should not be having to be subjected to so many months of inconvenience for an issue that is not even my fault probably a factory fault. They are just quiet. And they have absolutely no empathy whatsoever to your situation when they talk to you they just have a " this is the situation deal with it" I am just wondering what recourse can a person have against these people because its like i am at their mercy and should just wait. I am being inconvenienced without my phone. i bought it for a reason because i needed it now i don't have it and i am honesty out of patience now.

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Nosizo Z's updateReviewer Update

30 Oct 2019, 20:58

Wooooow classic from Makharms. I lodged a complaint about my phone yesterday that has been sitting with them for weeks now while I wait thinking something is being done. Hhhhhhhhhhhuuuuuuummmmm I received an sms today a day after complaining saying they have received my phone today it is in the Q not even queue for assessment. Like at the time you are supposed to be calling me to come and get my phone or replacement thereof for that matter Nooooooo , it is in the queue has not even been assessed yet still going for assessment before they decide what to do with it. So it is more waiting time. In what world is this acceptable really? I don't know. How do you even justify treating other people your customers for that matter this way. This is unbelievable. These people just don't care at all about their customers. They are so insensitive and inconsiderate. If my phone is joining the queue now what has it been doing all along?

Anyone with a choice take your business somewhere else not to these ungrateful people they do not deserve a penny of your money .

Trust me you will thank me later. DO NOT GO THERE. The stuff is generally not even professional or nice they behave like they are doing you a favour. I cant even give you one reason to go there so don't .

Nosizo Z's update30 Oct 2019, 20:58

Reviewer Update