Makharm Sebokeng

I would like to submit a complain about Markham Sebokeng, my dad 62 went in to buy a phone on saturday. He has had his Markham account for 25years now which he bought the phone on saturday.

Sunday after testing and playing with the phone he requested to upgrade the phone as the specs are not to his liking and the phone is way too slow for him. Knowing that they are dealing with an elderly person that they had to assist to get the right product he was told they cannot assist him.

I work in retail and i know for a fact that he has 7 days to return the phone if he is not happy as per NCA. Knowing and seeing that they are dealing with an elderly person the staff wasnt even interested in helping him and what is worse, he is not returning for a refund but wants to get a better phone but the team refused to help him.