MS
Marchelle S

1 reviews | Active since Sept 2011

20 Jun 2017, 14:04

Lack of Communication

<p>Dear Markham,</p> <p> </p> <p>I would like to express my utter disappointment pertaining to an email communication to myself and the lack of facts thereof. </p> <p> </p> <p>I would also like to note that I have not even received any telephone call, SMS notifying me of the above and seeing that all my relevant contact details are noted.</p> <p> </p> <p>Firstly I have not received any statement for May 2017 with the mentioned total due in a copy paste email directed to myself stating the same, my April 2017 statement was a 0.00 due to be paid.</p> <p>I would also like to point out since opening this account I have made payments on time and over and above the mentioned due balance.</p> <p> </p> <p>I would like to know why my online profile no longer shows my account details and balances etc, I would like this to be corrected at the earliest convenience. </p>

0
Replies (2)
Markhams
Markhams's reply20 Jun 2017, 14:20
Official

Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible

Your complaint will be directed to the relevant management team member.

We will be in touch with you shortly.

Warm regards

Markham Customer Services Management Team

MS
Marchelle S's update21 Jun 2017, 15:11
Reviewer Update

I am still awaiting a call