AM
Anna M
1 reviews | Active since Mar 2015
13 May 2015, 19:34
Incorrect billing
Late last year, I started receiving sms that I made a purchase of R4000 & my installment went up. Despite numerous enquires. My account has not been resolved and even when I pay, the bill remains the same. Lately I'm told I made another purchase of R2300. I even faxed an affidavits and forensic form for investigation but still no feedback. The account is still remains on the same balance with no answers.
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Markhams's replyOfficial
14 May 2015, 08:12Hello annakea,
Thank you for bringing this to our attention.
Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome.
Kindly note that this may take up to two working days and your patience will be greatly appreciated.
Kind Regards,
Lynn-Lee Julius
Thank you for bringing this to our attention.
Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome.
Kindly note that this may take up to two working days and your patience will be greatly appreciated.
Kind Regards,
Lynn-Lee Julius
Best regards,
Markhams's reply14 May 2015, 08:12
Official
Hello annakea,
Thank you for bringing this to our attention.
Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome.
Kindly note that this may take up to two working days and your patience will be greatly appreciated.
Kind Regards,
Lynn-Lee Julius
Thank you for bringing this to our attention.
Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome.
Kindly note that this may take up to two working days and your patience will be greatly appreciated.
Kind Regards,
Lynn-Lee Julius
Best regards,