KB
Kelly B
1 reviews | Active since Jul 2015
08 Jul 2015, 14:35
*********** Staff
I gave my Lumia 535 at the Vangate branch for repairs, on the 27th April 2015. A month thereafter I went into store to check for an update, they advised that it was at the technician. <br> <br> 2 weeks later I went to store again and was told the same thing, and that they would contact me with feedback.<br> I had to call them a few days later for the \feedback""; i have complained on Facebook;they advised they will contact me and NEVER did. <br> <br> Truly disgusted in the poor service."""
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Replies (1)Markhams's replyOfficial
08 Jul 2015, 14:46Hello KelzBartes,
Thank you for bringing this to our attention.
We try our best to offer all customers great customer service and are disappointed that you had this experience.
We apologise for any inconvenience caused.
We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Kind Regards
Jacqualine Stephens
Thank you for bringing this to our attention.
We try our best to offer all customers great customer service and are disappointed that you had this experience.
We apologise for any inconvenience caused.
We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Kind Regards
Jacqualine Stephens
Best regards,
Markhams's reply08 Jul 2015, 14:46
Official
Hello KelzBartes,
Thank you for bringing this to our attention.
We try our best to offer all customers great customer service and are disappointed that you had this experience.
We apologise for any inconvenience caused.
We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Kind Regards
Jacqualine Stephens
Thank you for bringing this to our attention.
We try our best to offer all customers great customer service and are disappointed that you had this experience.
We apologise for any inconvenience caused.
We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Kind Regards
Jacqualine Stephens
Best regards,
