Incompetence that lead to a payment being lost and untraced

On the 3rd of March 2023 I paid R840 towards my Markham account. My instalment was R640, but I decided to pay more. I used the online payment functionality on the TFG website whereby you insert your Markham store card details and paid using my FNB bank card credentials. The payment was finally authorized and paid to Markham according to my FNB online banking, on 6 March 2023. I have received numerous calls from Markham credit advisors who kept asking my to pay, even though I tell them every time that I have paid.

I have sent proof of the payment to the electronic payments department 3 times since the 16th of March and still they have been unsuccessful in "tracing" my payment. They keep phoning me and asking when I will be making payment. It is clear that their call centre agents do not read notes on the call files and it is this same lack of diligence that seems to be the cause of my lost payment.

It is so close to April 2023 and if this same incompetence and unprofessional way of working that my credit score will be negatively affected due to a payment being untraced.

Once this account is settled, I am closing the account and will NEVER support any of the Foshini Group stores again.