Incompentent Staff - with bad attitude

I was assisted by Mbali.She was not helpfull,firstly she said that I could not return it.When I said to her that the box was never opened-until she did-she then began to question my integrity-when she said that there is no way of knowing-for sure-that I never use it.I indicated that i was offended by that accusation-and I asked that I speak to someone in charge.Zandele came to enquire about the issue-she did not say a word to me-or my fiance-she only spoke to Mabali-as if we were not there-in Zulu.and Mbali further stated that I could not return it.I indicated that I was still within the \returns period".She did not want to listen to us-that was when I asked she call her manager.Mbali contacted her manager-who was off-I was advised that she will only be in on Tuesday and i need to come back.I enquired as to why the manager will not authorise the return-she said that she did not know why.We were left standing for about 10 mins while Zandele and Mbali had a conversation in Zulu-about us and the items I had.We did not appreciate that and made it know to them.That's when Mabli start to to talk to my fiance with a very bad attitude.The guy that works there had to ask her to walk away . """