I want my phone back...

I sent in my phone for repairs on the 02-10-2015 and at the store they told me that they cannot book it in without the box for protection of the screen,I went back home en got the box they booked it in for me.they told me it was gonna take 3 weeks for repairs,after 3 weeks I called for feedback and they told me to call mobile cell direct I did and ddnt get far called da store en Jane called dem en gave me feed back.after a month I called da store and Jane told me da screen is broken and will get back to me den nothing I called 04-12-15 I called Jane again en she told me her manager will call me on da 7th,no manager called I called on da 09 da manager was not available as he's always not. I'm tired en frustrated of the incompetence of the staff at that store it's been two months without my fone en nothing even a fone call frm their busy manager to at least fool me nothing. I WANT MY PHONE BACK. I know cpa en I know they need TRAINING ON CUSTOMER CARE AND SERVICES.