iM
isaac M
1 reviews | Active since May 2015
28 May 2015, 12:10
I bought Phone and the supplier is MTN
i bought a phone and i return because it was not working fine , Markham sent it to MTN say the damage is not cover on warrant because is a physical damage, so MTN did estimates so that they can fix it then i declined the estimates , so they say i have to pay 350 for their estimates which is the new MTN policy but this policy i didnt sign it the one i sign it say if i reject estimate they will return my phone without fixed no payment will be made
Helpful (0)
Replies (1)0
Replies (1)Markhams's replyOfficial
28 May 2015, 16:05Hello Mukhwa,
Thank you for bringing this to our attention.
We try our best to offer all customers great customer service and are disappointed that you had this experience.
We apologise for any inconvenience caused.
We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Kind regards
Jacqualine Stephens
Thank you for bringing this to our attention.
We try our best to offer all customers great customer service and are disappointed that you had this experience.
We apologise for any inconvenience caused.
We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Kind regards
Jacqualine Stephens
Markhams's reply28 May 2015, 16:05
Official
Hello Mukhwa,
Thank you for bringing this to our attention.
We try our best to offer all customers great customer service and are disappointed that you had this experience.
We apologise for any inconvenience caused.
We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Kind regards
Jacqualine Stephens
Thank you for bringing this to our attention.
We try our best to offer all customers great customer service and are disappointed that you had this experience.
We apologise for any inconvenience caused.
We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Kind regards
Jacqualine Stephens
