I ASKED YOU TO CLOSE MY ACCOUNT

I settled my Markham account last month, and upon doing so, I asked them to close the account. I was then told that because the payment has not reflected yet, I cannot close it on that day, I should, therefore, call their customer care and have them close the account. I waited a couple of days and then called them, and instructed them to close the account. The call centre agent told me the account would be closed after the last statement was sent. However, to my surprise, I received an sms, informing me that the statement is on it's way and that there is a balance of R31 that is payable on my account. This R31 is for insurance on a cellphone I purchased in 2007. I asked all transactions on my account to cease, when I asked the call centre agent to close the account. This was not done and I am expected to pay R31 for insurance that was reinstated against my wishes, and without my consent. When I called the *** number the lady told me to call another number, then another number. Why can't anyone cancel this insurance? Markham is the middle man, I do not deal with Finright, or whoever they are. I will not pay this R31, when I asked you to close that account.