JM
Joy M

1 reviews | Active since Nov 2014

05 Sept 2015, 15:13

I am very dissappointed

I went to Markhams in Clearwater and received the worst service from both the floor staff and the teller, I enquired regarding a purchase of the Parka Hem Hoodie (Grey in colour) both the attendance refused to let me purchase the hoodie off the manikin saying that it is on promotion of which I understood but they were not even willing to contact any other branches. I took the initiative to contact the Cresta branch to enquire about purchasing off the manikin and to enquire if they had any in stock, the lady told me that I could book the one on the manikin and leave my number with the teller so that they can contact me once the hoodie is out of promotion. I went back to the shop (Clearwater Markhams ) to ask them to book it for me and the teller looked at me and laughed while saying that she is booking it for someone else, so I asked her if she could contact that person to find out if they were still interested so that I could be put on and she just laughed at me and told me to leave the line as there are other people in the line that she wants to assist. <br> <br> I am still interested in the hoodie hence why am complaining and am dissatisfied in the service.

0
Replies (1)
Markhams
Markhams's reply06 Sept 2015, 08:09
Official
Hello jmokengwane,

Hi Joy,

We're so sorry to hear you had a bad experience in our store! This definitely isn't what Markham wants to hear, and we'll be sure to address the issue to ensure this doesn't happen again. We've passed your details on to the manager, who will get in touch with you asap.

Thanks,
The Markham team