horrific service

Absolutely socked at the level of service i received from the Markham blue route store. I bought a phone on 6th September 2018 with insurance. On 23rd November 2018 i returned the phone to the store for an insurance repair as the screen was damaged. I never received any communication from the store after that. They don't answer their telephone or even make an attempt to call me back. After physically going to the store a few times and endless unanswered calls i learned that they had alternative telephone number that i had to try until someone answers. After more than an month I went back to the store and they told me they waiting for feedback from the insurer Finright. I decided to contact Finright directly and they informed me the phone has been repaired and sent back to the store a few weeks already. I went back to the store and they told me they found my phone and that it was at the store and there was a mix-up as the guy that handles the cellphones department (Andrey) resigned or something. I paid R1200 insurance excess (for a R3000 phone) and when i received the phone they gave it back to me without the original box, charger, earphones, manual and all the accessories that i gave them with the phone. I took the phone home and when i switched it on it screen just went white and the phone continually just restarts. I took it back and then I gain never heard from the store again. Every time I call or go to the store I get endless promises that the will call me the same day or the next day and no one ever calls back. last week I called the store and one of the staff informed me that the phone is repaired and they found the box with all accessories aswell and its with the couriers and i can expect a call to collect my phone within the week. They blatantly **** to my face as I received an call this morning from finright saying that my phone is unrepairable and that i can go back to the store and they will give me a new phone. After calling the store and asking them to confirm with finright for the phone replacement before i arrive as I had an busy schedule and cant afford to spend another two hours at the store as I normally do. And that is exactly what happened, I waited almost 2 hours at the store and I still didn't get a phone, the manager refused to give me any contact details for TFG senior staff. I have laid a complaint with TFG complaints department a few weeks ago and also never heard from them again. Its been almost 5 months now and im back at the same spot, no phone and patiently waiting for someone to call me one day!!! Never again will i set my foot in any markhams store again.