NN
Nasheeg N

1 reviews | Active since Sept 2012

20 Mar 2017, 14:02

Horrible Service

<p>I went to Markham Tygervalley centre on Saturday the 18th of March 2017 with my sisters to go shopping for some clothing. I got to the store. Found two cool T-shirts I liked and headed to the fitting rooms. Nobody was available to assist so I stepped inside the first one, which is visible to all and had my sisters wait outside so I can get their opinion as to yes or no. While I was getting dressed, one of the consultants pulled the door open (while I was half naked) and demanded that I tell her how many garments I have. I then told her that I only had 2. She continued starring at me and asked me where the extra hangers came from, I then explained that it was in the fitting room and that I want to buy clothing and not ***** anything. I then forgot about it and went to the till to purchase my items I've chosen. The same consultant was at the till and refused to help me. I then politely asked her if I could please be helped. She then started telling me that I'm not a god and I can't tell her what to do. I then asked her if I could please just purchase the clothing. She then refused to help and kept telling me about her problems. I then asked if I could speak to the manager. As the manager arrived the consultant threw my card against my chest. Infront of the manager and nothing was done about it. The consultant then threatened me telling me I don't know who I'm messing with and the manager ended up helping me. This was a very terrible experience and my two young sisters are still shocked at the female consultants behaviour. I really do hope this gets handled accordingly as I really like the clothing, however not I'm not willing to step foot in the store again as threats have been laid down.</p>

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Replies (1)
Markhams
Markhams's reply20 Mar 2017, 18:48
Official

Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible

Your complaint will be directed to the relevant management team member.

We will be in touch with you shortly.

Warm regards

Markham Customer Services Management Team