Horrible service

<p>I went to your store at Westgate Shopping Center to get a replacement card. This was on 14 June 2016.</p> <p> </p> <p><span style="font-family: 'Avenir W01';">I had my green identity book with me.</span></p> <p> </p> <p><span style="font-family: 'Avenir W01';">Firstly your cashier (name was Luyanda) showed no willingness to assist me as the process involved him having to call your call center. He didn't explain a single thing to me apart from the fact that I would be charged R41.00. I had to make sense of things as they happened.</span></p> <p> </p> <p><span style="font-family: 'Avenir W01';">Secondly; your call center agent by the name of Ndumiso advised that I had failed the security check when I had answered everything correctly. Having had to keep my cool whilst dealing with an arrogant and rude call center agent all because I wanted a replacement card which I am paying for was a true test of character for me. Situation worsened when I was told I had failed the security check. Imagine been asked to confirm your ID number which begins with the number '9' and then being asked to confirm if your aged '56'...I mean really??? What's this nonsense based on? Nonetheless I answered and was still told that I had failed.</span></p> <p> </p> <p><span style="font-family: 'Avenir W01';">The ball was now back in the cashier's hand who so nonchalantly served other customers while I stood there like a fool for over an hour. I then asked him to call the call center again and hand the phone over to me which he did. To my surprise, this time I was only asked for my ID number, cellphone number and postal address and BOOM!!! I had passed their security checks.</span></p> <p><span style="font-family: 'Avenir W01';">I thought my ordeal was over until I was asked to provide physical proof of residence...REALLY??? I am physically at the store with my ID. Not to open a brand new account but simply to get a replacement card. </span></p> <p><span style="font-family: 'Avenir W01';">Needless to say that I walked out that store over an hour later and I was still cardless.</span></p> <p> </p> <p><span style="font-family: 'Avenir W01';">I am so disappointed.</span></p>