Great Service at Markhams

Hi TFG

I received a pair of Adidas Sneakers as a gift. I contacted Sportscene head office to find out if I could swop it for a different colour & they said yes. Today I visited Sportscene Parow Center and I was assisted by Yvonne & Olivia who said I could take goods to the same value of the sneakers. The sneakers were R1599.99. I asked if I could purchase a phone & they said yes. I decided to purchase 2 phones. Hisense 602 for my mom & Hisense Infinity 6 for myself. They told me they only had 1 Infinity left which was the display phone. I said I'll take it. However they couldn't find the Infinity phone. They only had the box... I told them that I'll go to N1 City branch & they should cancel the exchange. They said they already processed it. So they gave me a giftcard of R1599.99... I then went to Markhams Parow to see if they had the Infinity. They had stock and I purchased the 1. When the sales assistant opened box to test phone, it wouldn't go on. So he told me he'll have to exchange it. I told him while he's busy I'll go back to Sportscene to buy the Hisense 602 for my mom. At Sportscene they gave me the phone, the box unopened. I then went back to Markhams & told sales assistant I was surprised that he opened the cellphone box & he said its apart of the TFG policy. Saying they need to make sure phone works. I then showed him the unopened box that Sportscene gave and he was surprised. He even called his manager & she confirmed that Sportscene should've opened the box to test phone... Eugene tested both phones. I told him he doesn't need to test both phones because I only bought 1 from Markhams. He said he wants to make sure phones are working. Thank u so much to Eugene for testing both phones. He went above and beyond his duty. So grateful for his help. Excellent customer service from Eugene at Markhams. Thanks to him for a positive TFG experience. Keep up the great work...