Gooday

Gooday

My name is Phumzile Mngadi recently opened a Markham account at Gateway mall about a month ago, when I download the Bash App noticed that there is a subscription of R32 for something called my kitchen Digi. I then went to Markham stores in Gateway to enquire about it was advised it's was added when I opened the account I asked who authorized it they said let call customer service for them to remove it because it will be a monthly thing mind nobody has an answer as to who add that subscription. Called customer service spoke with a lady called Bonnita McComy ref no *** was advised for that to happen I need to be verified which I obliged and the lady asked me random questions and said I failed and need to call back with my bank statement and copy of my ID. I then asked the lady why it is that hard to remove the subscription for something I didn't ask for on my account she got so defensive and said she will lock my account. When I woke up today my account was locked.