"Good account, poorly timed pressure to spend"

I've held a TFG Money account for years and always paid on time, never defaulted once. Last year I went through a difficult financial period and made a point of settling my account in full rather than keep using it - something I was proud of.

Recently I received an email warning that my account would be closed if I didn't shop again within a month. As a loyal, responsible account holder who was simply taking time to get back on my feet financially, this felt less like helpful communication and more like pressure to spend before I was ready.

I understand accounts need to stay active, but a message that considers customer history and circumstances - rather than a blanket closure threat - would go a long way. Disappointing experience from a brand I've supported for years.