Frustrated and appalled by the service from Markham!

Frustrated and appalled by the service presented by this company!

A pair of shoes were purchased by myself, online, during the Black Friday period. Exact purchase date was 30 November 2020.

I requested the shoes be delivered to the Mall of Africa, Markham store. On 8 December 2020, I received confirmation that the shoes have been received by the store. I then attempted to contact the store during that week to inform the staff that I will not be able to pick up my purchase during the specified duration and thus request that my purchase be kept accordingly, to be picked up by myself on 17 December 2020.

I proceeded to call all three contact numbers available for the Mall of Africa, Markham branch, but were all engaged.

On 17 December 2020, I received an SMS indicating that I have been refunded, and my purchase has been returned. I received no communication from the store prior to the received SMS.

I have contacted the call center twice for this issue to be rectified and for the shoes to be provided to me at the original purchase price.

Reference numbers indicated below: 18/12/2020-RM285531 21/12/2020 -RM285992

I find this highly unacceptable as this is an item which I have purchased that was cancelled without communication or consent thereof.