********** Purchase Under My Account

I have a Markham account which I opened in early 2013, In September 2013 a ********** purchase of R8000 was made under my account which I was not aware of. In May 2014 another purchase of R7500 was made again I was still not aware. That resulted in increased monthly payments, I eventually took notice of the high increase and I requested my statement.That is when I noticed the purchases in November 2014 and I immediately reported it to Markham and blocked my account. <br> <br> In February 2015 Garth from the Markham ***** Department came back to me by phone and told me that I am responsible for checking my account but he was going to investigate further. In May 2015 I went to the TFG Head Office and had a meeting with Garth and his manager, I was informed that they would review the case and get back to me in a week's time. <br> <br> Nobody provided me with feedback so after three weeks on 08 April 2015 I went back to the TFG HO and I was told by Garth's manager that they would only credit my account for the May 2014 purchases only. Why must it be my responsibility to keep an eye on their systems, when will they upgrade their security features because this thing never stops. I request credit 4 all!