DG
DI G
1 reviews | Active since Aug 2018
26 Apr 2019, 16:10
***** - Debited with airtime amount never requested or used by me for a period of 9 years!
***** on my account for a period of 9 years (May 2009 to April 2018). I have been debited for airtime which was not my airtime - I have never bought nor used airtime. This has been reported numerous times to Markham via telephone calls and emails yet I have not received a favourable response.
Markhams has admitted to the mistake but has refused to put the money back into my bank account with interest - money which was debited to my account **********ly by Markhams. They have said they will give me credit on the account! This is unacceptable! The money needs to be paid into my bank account with interest at a rate of 10.5% as the account was paid out of an overdraft facility. My emails have been ignored to date.
I will report this matter Consumer protection, the Ombuds and take further legal action if my matter is not resolved within the next two weeks.
Helpful (0)
Replies (6)0
Replies (6)
Markhams's replyOfficial
26 Apr 2019, 16:23Hi Dulipkumar,
thank you of bringing this matter to us, I will be following up urgently on this so that we can get to the bottom of the issue and find a positive way forward.
Kind regards,
Ilham Jacobs
thank you of bringing this matter to us, I will be following up urgently on this so that we can get to the bottom of the issue and find a positive way forward.
Kind regards,
Ilham Jacobs
Markhams's reply26 Apr 2019, 16:23
Official
Hi Dulipkumar,
thank you of bringing this matter to us, I will be following up urgently on this so that we can get to the bottom of the issue and find a positive way forward.
Kind regards,
Ilham Jacobs
thank you of bringing this matter to us, I will be following up urgently on this so that we can get to the bottom of the issue and find a positive way forward.
Kind regards,
Ilham Jacobs
DG
DI G's updateReviewer Update
02 May 2019, 09:56Please can I have feedback. This is very urgent and I have been querying it for a period of 5 years!
DG
DI G's update02 May 2019, 09:56
Reviewer Update
Please can I have feedback. This is very urgent and I have been querying it for a period of 5 years!
Markhams's replyOfficial
02 May 2019, 10:18hi,
they have been trying to contact you, i have called them now and will revert back to you as soon as possible.
they have been trying to contact you, i have called them now and will revert back to you as soon as possible.
Markhams's reply02 May 2019, 10:18
Official
hi,
they have been trying to contact you, i have called them now and will revert back to you as soon as possible.
they have been trying to contact you, i have called them now and will revert back to you as soon as possible.
Markhams's replyOfficial
02 May 2019, 11:35hi,
i have forwarded your info to our One2One dept.
i have forwarded your info to our One2One dept.
Markhams's reply02 May 2019, 11:35
Official
hi,
i have forwarded your info to our One2One dept.
i have forwarded your info to our One2One dept.
DG
DI G's updateReviewer Update
03 May 2019, 10:08I have been contacted by one2one and Markham's.
There is an interest payment outstanding that is due to me. One2one has said I should speak to Markhams, Markhams has asked me to deal with One to one. I think this is ridiculous.
My query is simple, I paid this account out of an overdraft facility. I was paying an interest rate of 10.5% and would like my funds back with interest of 10.5%.
If I had not paid the account, Markhams would have charged a ridiculous interest rate of 21%.
Please understand from my perspective. This is *****! I did not sign any document with one2one. I have queried is for years. My money has been sitting with Markhams accumulating interest on their own behalf, money that was taken **********ly from me.
I would like the money paid back into my bank account with Interest.
I think its time I report this as a ***** case and report this matter to Consumer Watch as One2One has refused to assist me. Markhams has refused to assist and have said I need to speak to One2One.
DG
DI G's update03 May 2019, 10:08
Reviewer Update
I have been contacted by one2one and Markham's.
There is an interest payment outstanding that is due to me. One2one has said I should speak to Markhams, Markhams has asked me to deal with One to one. I think this is ridiculous.
My query is simple, I paid this account out of an overdraft facility. I was paying an interest rate of 10.5% and would like my funds back with interest of 10.5%.
If I had not paid the account, Markhams would have charged a ridiculous interest rate of 21%.
Please understand from my perspective. This is *****! I did not sign any document with one2one. I have queried is for years. My money has been sitting with Markhams accumulating interest on their own behalf, money that was taken **********ly from me.
I would like the money paid back into my bank account with Interest.
I think its time I report this as a ***** case and report this matter to Consumer Watch as One2One has refused to assist me. Markhams has refused to assist and have said I need to speak to One2One.
DG
DI G's updateReviewer Update
17 May 2019, 12:31One2One has now settled.
the money has been credited to Markhams.
I have emailed our banking details to transfer the money back into our bank account. The email was sent to ********** We would like the money transferred immediately and confirmation thereof. I need to be contacted by Markhams to ensure this action is being completed as this is what was discussed previously. The funds need to be transferred back into my account. I await an urgent call from Markhams.
DG
DI G's update17 May 2019, 12:31
Reviewer Update
One2One has now settled.
the money has been credited to Markhams.
I have emailed our banking details to transfer the money back into our bank account. The email was sent to ********** We would like the money transferred immediately and confirmation thereof. I need to be contacted by Markhams to ensure this action is being completed as this is what was discussed previously. The funds need to be transferred back into my account. I await an urgent call from Markhams.