***** AT TFG

I just had a very worrying experience at Markham store. I went to a store for the first time in a long time only to find out that my card had been blocked. The salesman informed me that I need to call customer service but that he could do that for me. The customer service agent then told him that I had failed security questions and that I need to send in documents. I have never been asked any questions and will definitely not be sending any documents in that have absolutely nothing to do with my account. The customer service agent then blatantly refused to speak to me or explain exactly what had happen except that it happened in store. It then became very clear to me that somehow my account had been used by someone else and that I had not even so much as an email to let me know. I cut my card up right in the store and will be closing the account as this is absolutely pathetic and unacceptable.