FAULTY HANDSET STILL NOT BACK FROM REPAIR?

Hello,

I purchased a Hi Boost handset from Markham Secunda Mall in April 2021 for my mother. She started experiencing problems with the charging port (slow charge and ultimately stopped charging completely) and returned it to the store in August 2021 for a repair. We were assisted by a gentleman called Themba who confirmed the problem, and he said that he will give us a call once it has returned from repairs.

We have visited the store multiple times since then for feedback and nobody has been able to give us answers. It is now nearly 5 MONTHS since the handset was handed it and we still have not gotten it back yet.

Kindly immediately assist with speeding up this process or replacing the handset as this waiting time is now completely unreasonable.

Regards Kabelo Ngwasheng