Empty promises and bad customer service

<p>I went to the Markham Mall of Africa to log a claim for my ****** phone on the 5th of May 2017 and I was assisted by Tumelo at the cash desk. He told me that i was going to receive feedback the following week, which i never received. I had to call them on the 10th of May to find out what was going on and I spoke to Mahlatsi who told me that they needed my moms signature as well due to the reason that she is the account holder, I asked her when were they planning to tell me that and she said that she didn't know. As per our conversation with Tumelo today, the lady who assisted me was Mahlatsi and when I asked her for MAHLATSI she told me that she was there.</p> <p> </p> <p>I went again on Friday with my mom and she signed the documents and Tumelo was not there, the lady who assisted me(did not get her name) was supposed to re-submit the forms for me and she never did and even told Tumelo that I was there to re-send them , I called on Monday to speak to Tumelo and I was told that he was not there and I left a message for him. I called again today cause I am still waiting for feedback, i spoke to Tumelo and he never got any messages from the lady that assisted us on Friday and the one that spoke to me on Monday.</p> <p> </p> <p>I am very disatisfied with the service that I am currently receiving and as a payimg customer, I do not expect to be treated like this, my mother is even thinking of closing her account due to this bad service that we are getting.</p>