Double standards

Another disastrous experience from this retailer. Decided to open up an account after many years and again the dumbest experience ever. I sent through copies of my identity doc., licence, latest payslip, 1 month bank statement and I received a confirmation SMS stating my account is successful, I just needed to take my identity doc. And fetch my card. So the system was freezing and the employee decided to contact customer care and as per usual the normal hopeless service. They decided to ask me 5 random questions amd says that if I get this incorrect, my account will not get approved, HOW DUMB!!! The questions are as follows: 1. When did you first receive your I.d.book, and they want exact date and year - luckily I had it on hand, she. 2. Do you have a loan account....Yes but I have a few, so tell me how long ago did you take out the loan - I honestly winged this one and probably got it wrong, 3. Where do you live - I started to give her my address but the line was bad and then she decided to give me options and I'm not sure if she misunderstood me or I mistakenly chose the wrong option, 4. Do you have a home landline - Yes, or do you have a work no. - Yes, I gave her the complete no., 5. I forgot what the last question was.... but what nonsense. How can you possibly validate a client over the phone ask random questions when I filled in ALL this information onto the application form and I sent through proof. And the very same brand owner - Truworths, I get approved instantly and already purchased items the very next day without even sending a single doc. This is double standards and dumb. I keep saying dumb because people lack common sense. Are they expecting me to pole dance! I wonder how they pass all their audits