Disgusting Service at Markham Gateway

This email serves to address the terrible service I received at Markham Gateway. I'm not quite sure but I think the lady who assisted me is Buhle. The exact details of her can be found on the receipt which she kept.

I entered the store around 12h50 and I only got assisted at 13h15 after I insisted that the lady who went to the back with my receipt be called back to assist me. She wore a red bennie and that was the only differentiating clothing. She walked around the store and I only called for her after I saw her handing phones to another gentleman who worked for Hi.

I then got assisted by an extremely rude consultant. This lady was extremely rude to me throughout our interaction and was not remorseful at all. She first insisted that I was playing games when she processed my lay-by and thought I was cashing it out. I then proceeded to tell her that the person who took my receipt knew exactly what I was here to do and it isn't my fault that she wasn;'t told. She then corrected the error after I was forced to apologise for the incompetence of the lady who took my receipt. Buhle continued being completely disrespectful when she couldn't get change from her till and asked if I had change and I told her I didn't she then said "then it's not my problem if I give you coins only". I took offence to this statement because this is not a manner in which you speak to a customer and I informed her that I didn't appreciate the manner in which she was addressing me.She then asked for a R5 which I told her that I didn't have as I only have R100 notes and she then rep****, "Kanti unani?" directly translated, "Then what do you have?". When I showed her that I only have R100 notes she said, "You have nothing".