RI
Rushana I

1 reviews | Active since Jul 2015

08 Jul 2015, 16:26

Disgusting Service and rudeness

This morning I decided to buy a coat at Markhams, when i wanted to purchase the item, Marco told me i cannot purchase the item and i told him it should not be on the rail. he rolled his eyes and shaked his head. he works in retail but does not have a stitch of customer service. i purchased another item. later in the day i went to go purchase another jersey. i asked for help from a sales assistant i knew personally. Marco picked this up and asked him to come and answer the phone which i thought was very disrespectful! i confronted him about and he disrespected me infront of all the staff and customers! he told me \im the sales consultants friend anyway"i said i am a customer in this store and he did not apologise! this guy is the most unfriendliest sales consultant and i noticed he did not ask any customers if they need help or even acknowlege any of the customers in the store. this is disgusting service and i've never been treated like that as a customer!"""

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Replies (1)
Markhams
Markhams's reply09 Jul 2015, 14:06
Official
Hello rushanaisaacs,

Thank you for bringing this to our attention.

We try our best to offer all customers great customer service and are disappointed that you had this experience.

We apologise for any inconvenience caused.

We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.


Kind regards

Jacqualine Stephens

Best regards,