DE*****ED AND VICTIMISED AT FOURWAYS MALL MARKHAMS

I sent my daughter and grandchild online gifts to purchase on my account as it was a lot of admin if they purchased on my card.My daughter bought a jacket and a Jean for my grandson on the 5th of April 2021 it happened that my son didn't want clothes bought in his absence,the mother decided to send back this is when she got victimised. I listened to the recording. She was not treated like a customer,she got enterogated about this online to a point that she left the store leaving everything in the store after being there for an hour, she waited for someone that said she was fetching the money from the safe, he came back upset and advised she was not getting the money. They are forcing her to have a Gift card that was not negotiated on top of that the refused to refund her R100 she put on the purchase. It was not supposed to be like this, she was told to come back at 14h00 when there's money. I just want to ask DO you know the damage you have caused to my family, The inconvenience, disrespect and humiliation caused is immeasurable.